Blizzard Entertainment’s Battle.net platform is undoubtedly a trusted place for gamers from all over the world to purchase popular titles such as ‘World of Warcraft’, ‘Overwatch’ and the highly anticipated ‘Diablo IV’. However, users have encountered problems when trying to buy games on this platform, especially when they have topped up their accounts in advance to pre-order games.
The problem: Delay in approving account balance
This issue typically begins when a user tops up their Battle.net account with the exact cost of the game they intend to purchase. For example, a user might choose to pre-order the new one Devil IV by depositing an equivalent amount into your account. However, instead of being immediately available, the reloaded amount is held on hold. According to the platform’s related articles, this pending state can last from one to three days. This can be frustrating for users who want to play a game that launches the next day, as the pending status prevents them from pre-ordering the game.
After verifying their account balance, users will encounter a message stating: “You have a pending balance transaction of $100.00. Once approved, your updated balance will appear here. However, when they try to pre-order the game, they get a notification that their balance is low. Checking the balance page again confirms that the top-up amount remains pending.
The solution: direct purchase and refund
An effective solution to this problem is to ignore the account recharge and buy the game directly. This can be done by accessing the desired game, for example « Diablo IV », and selecting the purchase option. This method appears to work around the pending balance issue, as the game is immediately added to the user’s library. Users can then download the game if it is available for pre-order or about to launch.
For those who have already recharged their account and want to get their money back: request a refund of the recharged amount. To do this, users will need to contact Battle.net customer support and explain their situation. Given your pending balance status and immediate desire to purchase a game, the support team should be able to assist with the refund process. However, this refund process may take a significant amount of time, depending on the payment method used.
It is imperative that Blizzard’s Battle.net platform address this issue, as it can have a significant impact on their users’ shopping experience, possibly leading to dissatisfaction or loss of trust in the platform, as similar issues do not seem to exist on other platforms. game.
Until then, users should consider the options available to them when faced with this problem. By purchasing the game directly or by contacting customer support for a refund, they can work around this issue and continue to enjoy their gaming experience.